TPO10 Conversation 2
Narrator
Listen to a conversation between a student and an employee in the University bookstore.
Student
Hi, I bought this book at the beginning of the semester, but, some thing’s come up and… I’d like to return it.
Employee
Well, for a full refund: store policy is that you have to return merchandise 2 weeks from the time it was purchased. Uh... but for assigned textbooks or anything having to do with specific courses. Wait... was it for a specific course?
Student
Yeah, but actually…
Employee
Well... for course books, the deadline is 4 weeks after the beginning of the semester. So this for this fall semester, the deadline was October. 1st.
Student
Ouch, then I missed it. But, why October.1st?
Employee
Well, I guess the reasoning is the by October. 1st, the semester is in full gear. And everyone kind of knows what courses they’ll be taking that semester
Student
I get it, so it’s mainly for people who decide to withdraw from… to change to new courses early on.
Employee
Exactly!!! The book has to been in perfect condition of course. They can’t be marked up or looked use in any way for the full refund, I mean.
Student
Well, but, see, my situation is a little different. I hope you might be able to make an
exception.
Employee
Well, the policies are generally pretty rigid and the semester is almost over.
Student
Okay. Here’s what happened. Um~ I think my professor really miscalculated. Anyway the syllabus was way too ambitious in my opinion. There’re only 2 weeks of classes left in the semester and there are like 6 books on the syllabus that we haven’t even touched.
Employee
I see. So you were hoping to return this one.
Student
Yeah, the professor already announced that we won’t be reading this one by Jane Bowles and all the others I bought used
Employee
Jane Bowles? Which book of hers?
Student
It called “Two serious ladies”
Employee
Oh, but you should keep that one. Are you interested in literature?
Student
Well. I am an English major.
Employee
You are lucky to have a professor who includes a lesser-known writer like her on the syllabus, you know, not the usual authors we’ve all read.
Student
So you really think..
Employee
I do. And especially if you’re into literature
Student
Hmm... well, this I wasn’t expecting. I mean…uh.. Wow!
Employee
I hope you don’t think I am being pushy. If you prefer, you can return the book and arrange for a store credit, you don't qualify for a refund. Policy is policy after all, but you can make an exchange and you can use the credit for your books for next semester. The credit carries over for one semester to the next.
Student
Hmm…that’s good to know, but now I am really intrigued. I guess that just because we ran out of time to read this book in class, doesn't mean that I can’ t read it on my own time. You know, I think I’ll give it a try.