【第四十三期】What's important when supporting online customer service

When supporting online customer service, the following things are very important and should be taken into consideration. 24-hour service is the most important factor since online customers may come from different countries, which have time differences. If companies can provide 24-hour service, they will be able to get more business and be more competitive than their competitors. Well-trained staff, on the other hand, are also essential since if staff can receive good training, they can provide better service, which can help to win more customers. As we all know, the competition of online business is high, if companies fail to train their staff, they may not be able to meet their customers’ needs. That’s why I think these two factors are both important.