介绍:
外贸口语1
1与陌生客户通话
Part A 实用句型：
１. Hello，is this 12345678? 您好，这是12345678吗？
２. Hello, this is ABC Company, Speak, please. 您好，这里是ABC公司，请讲。
３. ABC Company. Good morning. 这里是ABC公司，早上好。
４. ABD Company. How can I help you/ May I help you? 这里是ABC公司，我该怎么帮您？/ 您需要什么帮助？
５. Who is calling, please? / May I have your name, please? 请问您是谁？
６. May I speak to Mr. Smith, please? / I’d like to speak to Mr. Smith. / Mr. Smith, please.请找史密斯先生接电话。
７. This is Mr. Smith speaking. 我就是史密斯先生。
８. I’m so sorry that I made such an early phone call.很抱歉这么早打电话。
９. Could you speak more slowly (loudly), please? 请说慢些/大声些。
１０. Is this a convenient time to talk? 现在通话方便吗？
１１. I think you have the wrong number.您打错电话了。
１２. I’m sorry it’s a bad line. Please hang up and I’ll call back. 对不起，线路不好，请 把电话挂了，我再给您打回去。
１３. May I have your name and phone number, please? 请问您贵姓？ 电话号码是多少？
１４. Could you spell your name, please? 您的名字怎么拼写？
１５. Your company representatives visited our booth at the Canton Fair.广交会上贵公司代表参观了我们的展台。
１６. I’d like to know about the product *** of your company. 我想了解下你们公司的产品。
１７. I’d like to speak to your sales department manager. 我想和销售部的精力讲话。
１８. I’m interested in your product***. 我对你们公司的 *** 产品很感兴趣。
１９. Thank you for calling. 感谢您打来电话。
２０. Please feel free to call me again. 欢迎您再次致电。
Part B 情景对话：
１. 自报家门；
A：Hello. This is ABC Company. May I help you?
B：Hello, May I speak to Mr. Smith, please?
A：May I have your name, please?
B：This is frank of the Globe Auto Company, his new customer from USA.
A: Hold on for a moment, please.
２. 要找的人不在；
A：Hello. B：Hello.
A：Could I speak to Mr. Huang, please?
B：I’m sorry, but Mr. Huang is on a business trip.
A: I see. When is he expected back?
B: He won’t be back until early next moth. Would you like to talk to somebody else?
A: Yes, maybe you can help me. I’d like to check on the product specification.
B: Then, I think you can discuss the matter with Mr. Li who is the assistant of Mr. Huang. Shall I get him to come to the phone?
A: Ok, thank you.
C: Hello.
A: Hello. Mr. Li. This is Mr. Miller from International Trade Company. I’d like to…
３. 线路不好；
A：Good morning. Sales Department. Miss Li speaking.
B：Hello. This is Mr. Robert from ABC Company. I’d like to speak to your manager, Mr. Zhang.
A：I’m sorry, but Mr. Zhang is on another line right now.
B：What time will he be available? I’ll call him again.
A: Sorry, but I really can’t say.
B: Could you have him call me as soon as he’s free? My number is 12345678;
A: I’m sorry. Could you speak loudly, sir? I’m afraid we have a bad connection.
B: My phone number is 12345678. Please have him call as soon as he’s free.
A: OK. I’m sure he will get your message. Thank you for calling.
４. 请求回电；
A：Hello, is this Shenzhen, 7876-4532? B：Yes, it is .
A：Could I speak to Mr. Zhang, Please?
B：I’m afraid he’s not in. Can I take a message?
A: Yes, please. Ask him call me as soon as he gets back.
B: May I have your name and phone number, please?
A: Yes, my name is Frank Smith. My phone number is 365-9562;
B: F-R-A-N-K, S-M-I-T-H, your number is 123,456. Right, Mr. Smith. I’ll ask Mr. Zhang to call you back.
A: Thank you very much.
