介绍:
Hello's, Wilson Office Supplies.
[00:03.08] Hello, this is Gillmann International.
[00:06.18] I 'm afraid the desk you delivered last week is too large.
[00:10.13] Could I change it for a smaller one?
[00:12.12] Yes, certainly.
[00:13.47] What is the name again?
[00:15.08] Gillmann International, spelt G I-double L M-A double N. Right.
[00:21.38] What's the date of that order?
[00:25.38] The invoice is dated the fifth of July ....
[00:29.38] I can give you the order number: DT one, nine, oh, double five., Yes, here it is.
[00:37.42] Have you a copy of our catalogue there?
[00:41.04] You ordered the hundred and thirty seven point five centimetre desk, did not you?
[00:46.06] Yes, that desk is too wide.
[00:48.27] It's the smaller one I need - one hundred and thirty one centimetres wide.
[00:52.34] Yes, that's reference number ZY double eight three-two oh.
[00:55.05] Yes, fine.
[00:56.07] And could you collect the other one when you deliver the new desk?
[01:04.07] Yes.
[01:05.01] This desk is cheaper, it's a hundred and seventy nine pounds ninety nine.., so that 'll be ... a hundred and sixty two pounds with your normal ten per-cent discount.
[01:18.07] Good.
[01:18.57] Could you credit our account?
[01:20.20] Yes, that 'll be twenty seven pounds.
[01:23.25] We could deliver the new desk next Thursday, the fourteenth, or the following week on the nineteenth.
[01:29.50] Urn, the later date is best.
[01:32.45] You 've got our address.
[01:33.43] Yes.
[01:34.48] We 'll put the credit through after delivery.
[01:37.10] Good.
[01:38.19] Thanks for your help ...
