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Dialogue01
A: Hi. I'd like to have a refund on this charger. It's defective. It doesn't charge my phone when I plug it in.
B: I'm sorry for the trouble. Would you like to exchange for a new one?
A: 你好。我要退掉这个充电器。它是残次的。我插上手机的时候不充电。
B: 抱歉给你带来麻烦。你想要换一个新的么?
Dialogue02
A: Excuse me. Could I have a refund on this item? I've got the receipt here.
B: Sure. Would you like to have your refund in cash or to your credit card?
A: 抱歉打扰。这件物品我可以退款么?我的收据在这里。
B: 当然。你想退现金还是退到信用卡里?