介绍:
The Power of Listening in Helping People Change
BY HBR
Listening has its enemies 做好听众的负面影响：
1. Loss of power. 被看扁
2. Listening consumes time and effort. 做好听众浪费时间和精力
3. Fear of change. 害怕因听到的意见而改变
Tips for becoming a better listener 如何做个好听众？
1. Give 100% of your attention, or do not listen. 要么全身心投入认真听，要么不要听。
2. Do not interrupt. 不要打断对方
3. Do not judge or evaluate. 不要评价对方
4. Do not impose your solutions. 不要把你的解决方案强加到别人身上
5. Ask more (good) questions. 问更多（好）问题
