介绍:
英语学习报名咨询微信号：qizhejiaoyu2
今天我们将通过简单的情景模拟带大家看看怎么处理你对餐厅的投诉问题。
情景对话
Excuse me, may I speak to the manager?
你好，我可以跟经理说一下吗？
I am the manager, how can I help you?
我是经理，有什么我可以帮你吗？
I have a few complaints about the food and the service.
我有一些关于食物和服务的怨言。
What seems to be the problem?
有什么问题？
We waited over an hour for our food. When it finally came it was cold. The portions were also very small.
我们等菜等了一个多小时，终于上桌的时候菜已经凉了。份量也特别少。
I’m very sorry about that. Was there something wrong with the service too?
很抱歉，服务也有问题吗？
Yes, our waitress had a very bad attitude.
对，我们的服务员的态度很差。
What makes you say that?
为什么这样说？
She was very rude to us and forgot our order twice. On top of that, I think she also overcharged us.
她对我们很粗暴，也忘了两次我们点的什么菜。再说，我觉得她宰了我们。
How embarrassing. Can I bring you something else? It’s on the house.
真不好意思，我可以给你们带一点别的东西吗？免费的。
No thanks, but I think you should give us a discount.
不用，谢谢。但我觉得你应该给我们折扣。
Of course, I will also give you a coupon for the next time you visit. Again, I’m very sorry.
嗯嗯，当然，我也给你们一个优惠券，下次过来可以用。再次向你们道歉。
It’s ok, I accept your apology.
行，我接受你的道歉。
manager 经理
complaint 怨言
service 服务
portion 份量
attitude 态度
rude 粗暴
overcharge 宰
on the house 免费
discount 折扣
coupon 优惠券
apology 道歉 （名词）
英语学习报名咨询微信号：qizhejiaoyu2
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