Ritz-Carlton🎩丽思卡尔顿

1. Ritz Carlton has one of my favorite mantras. They actually call it their credo. It’s short. It’s easy to remember. And it sums up exactly how they see their guests and their employees. It’s only 9 words long, “We are ladies and gentlemen serving ladies and gentlemen.” 2. When you have the opportunity to go over-the-top, seize it. There was a family staying at the Ritz Carlton in Toronto and the kids decided to play floor hockey in the hallway. Another guest in the room called the front desk to complain about all the noise that was happening in the hall. And that’s when the Ritz team members began to create their magic. 3. Treat employees like they are the customer – if not even better. The Ritz-Carlton is recognized worldwide for being a quality organization. They understand the importance of outstanding customer service. Just as important, if not even more so, is that they understand the value of their employees. 我最喜欢丽思·卡尔顿酒店的口号。他们也称它为信条。它很短。这很容易记住。它准确地总结了他们如何看待他们的客人和员工。它只有9个字长，“我们是女士和绅士在服务女士和绅士。” 当你有机会超越时，一定要抓住它。有一家人住在多伦多的丽思·卡尔顿酒店，孩子们决定在走廊里玩地板冰球。另外房间里的一位客人给前台打电话，抱怨大厅里的噪音太大。就在那时，丽思·卡尔顿的团队成员开始创造他们的奇迹。 对待员工就像他们是顾客一样，甚至是更好。丽思·卡尔顿是世界公认的高品质酒店。他们懂得优秀客户服务的重要性。同样重要，甚至更重要的是，他们理解员工的价值。