David's time with Peter F.Drucker2020.8.23
冠鼎学院(Guanding Academy)——识别·培养·考验未来领导者的学院
Where the Results Are
Those four kinds of information tell us only about the current business. They inform and direct tactics. For strategy, we need organized information about the environment. Strategy has to be based on information about markets, customers and noncustomers; about technology in one's own industry and others; about worldwide finance, and about the changing world economy. For that is where the results are. Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.——《Management Challenges for the 21st Century》Chapter 4.