reset 重置
balances 余额(这也是一个很强大的词)
telecommunication 电信
transparent (公开)透明
inadequate 不够、不足、不充分
Most mobile users say that cell-service providers are not resetting the remaining balances on monthly data-flow packages to zero at the start of each month, even when there is still money on the account. More than 60 percent of people participating in a consumer survey said that they want authorities to stop this practice in the telecommunications market.
最近的"消费领域维权成本大调查报告"显示,超过6成的消费者认为目前手机的通讯流量余额不能顺延使用的情况难以忍受,建议有关部门应出台规定,让每个月多余的流量可以顺延使用.
The recent survey conduced by Beijing Consumers' Association has found numerous complaints from mobile users. Mobile users believe that the information provided by the telecommunication carriers is not transparent, and it is very difficult for consumers to collect evidence depending themselves, and the after-sale service is bad.
numerous complaints that mobile providers are inadequate in offering relevant information to users regarding their charges. Likewise, after-sales service from providers is at a low.