【有文稿】小费，该不该给呢？该怎么给呢？

小费，该不该给呢？该怎么给呢？ 有人认为该给，是因为可以提高服务生的主动性。 有人说该怎么给？为什么不能在账单里直接包括呢？ 来听一听吧！ Transcript: Michael Butterworth: In China, tipping's not really considered to be a common practice, but in some western nations, forgetting to tip someone after they provided you with a service is considered a big social faux pas. What do we think about this guys – should we tip? Lincoln Van der Westhuizen: Myself, I'm not a big fan of it, but I think we probably should. And the reason I say that is because it has to with kind of motivation. I've worked in service industries before, and very often the only thing motivating you to get through a very long shift is the fact that, somewhere at the end of it you might actually get a good financial reward at the end of it. Tipping in South Africa is, you pretty much do it for everything. You tip at the hairdresser, you tip the taxi driver, you tip the waiter, you'll even tip the person who puts the fuel in your car. Wu You: But if it is a better motivation to the waiter, why didn't they directly point it out in the receipt, saying like ten percent or fifteen percents go to the tipping or the services charge? Michael Butterworth: I think I am with Wu You here on this one. Obviously, I'm from the UK and there's not really a tipping culture there, and if I'm supposed to pay a certain amount, I would just like to see how much that is written down and then I will pay that amount. I don't like to have to work out this sort of social contract, or code as to how much that should be. I mean in China, tipping isn't really expected either. Lincoln Van der Westhuizen: One thing I've also seen in China for example, which I think might be a kind of middle ground for that is, for example, if you go to the bank, you have the little machine near the teller, and you can kind of rate the person's service one, two, three, four, five stars. In my head, I would like that if, if I rated five stars, the person would see some sort of reward for, out of it. And that kind of takes away any sort of money changing hands, any sort of awkwardness. Michael Butterworth: There are similar things when you go through immigration at the airport in China, you know there's those four buttons, you know, “Rate My Service”: “Excellent”, “Good”, “Poor”, or “Taking Too Long”, or something like that. And I often wonder, if you had one of the immigration officers who got too many complaints that, of poor service, or that he'd been taking too long to stamp people's passports, I often wonder what would happen to him. Wu You: Apparently, those are kind of, a, certain, evaluation, to the staff and officers. If they are making someone waiting too long in the queue, apparently people will complain to it. And then, this is a, sort of the automatically complain to their boss, this time it is by electrical devices. It is not simply by the, consumer itself. Michael Butterworth: No, I often wonder if there's some sort of promotion and relegation system there, that, if you get too many negative reviews then you’ll be bumped out and somebody else with some positive reviews in another part of the office will come in and take your place. Certainly an interesting aspect of tipping culture here in China and around the world.