Yu Minhong, founder and president of the New Oriental Group, China's biggest private training school, complained about China Airlines' bad service on this Weibo account. His harsh words made China Airlines issue a formal apology to him.
作为国航乘客的新东方董事长俞敏洪在微博上炮轰国航,说国航擅自把他的商务车换成经济舱,不给任何解释,多次投诉,国航以各种理由不退钱。他在微博上的吐槽终于使国航道歉了。
On Yu Minhong's Weibo, he wrote, "I took flight CA985 to the U.S. last September, and I found that China Airlines changed my ticket from Business Class to the Economy Class with no explanation at all. I got proof from them, and was told that I can get the down-grade refund, but after several calls with China Airlines, they refused to give me the refund, making all kinds of excuses. China Airlines, how can you be so bullying?"
Many netizens say Yu, as a public figure, has more of a chance to get back what he is owed than the common passenger.