【第二十六期】What's important when boosting customer satisfaction

When boosting customer satisfaction, there are a few things that are very important and should be considered carefully. Collecting feedback from customers is the most effective way because only by knowing how customers think of our products and services, can we better meet their needs. If we don’t get feedback from customers, we won’t be able to know how to improve ourselves and may lose the customers to our competitors. Treating complaints properly, on the other hand, is also important since dealing with customers’ complaints is a direct way to improve their satisfaction. If we solve the problems for them with patience and profession, they will consider us reliable and responsible and may keep a long-term business relationship with us.